hra complaint hotline

You may use this form to file and submit your complaint online. Please select the reason you are contacting us so that we may assist you with your question. Where appropriate, the HRA Chief Executive will be informed. Learn more about accessiblity from the Mayor's Office for People with Disabilities. Clients in a residential program are not allowed visitors. Louisiana:1-866-268-6438/TTY 711, Maryland:1-800-691-0021/TTY 711 465.20), the Respondent may ask the Commissioner of Human Rights within 60 days of the finding of probable cause to review the finding of probable cause. If you or your family are in urgent need of assistance, please use the information below. North Dakota. If you previously filed a complaint with the Division which was settled with a Pre-Determination Conciliation Agreement, use this form to file a complaint if the entity you filed against has not complied with the agreement. Staff is available through the automated phone system during business hours, except on City Holidays. matters which have already been fully investigated in accordance with this policy; matters where legal or police proceedings are about to start or are already underway; any complaint arising out of the alleged failure of another responsible body or third party (covered under HRAs third party complaint policy and procedure); complaints about the conduct of research projects which are addressed under the HRAs third party complaint policy and procedure); potential breaches of study protocol or good clinical practice which are addressed under HRAs Breach policy & procedure); appeals made against the decision of a REC that are covered by their standard operating procedures (SOPs) appeal process; representations made against the advice of the CAG that are covered by CAG processes; internal complaints about HRA staff or volunteers which will be addressed under the relevant HRA HR policies and procedures; complaints made by job applicants which may be addressed under the HRA recruitment and selection policies and procedures; and, the standard and/or quality of service provided by the HRA, a divergence from HRA procedures: and /or, the behaviour of HRA staff and volunteers, provides a speedy acknowledgement of concerns raised, ensures complaints are investigated thoroughly and fairly, keeps complainants informed if there are delays, is fair to complainants and HRA staff and volunteers, provides a full written response or other means of resolution where appropriate. Provider fraud or abuse in a Medicare Advantage Plan or a Medicare drug plan (including a fraudulent claim) 1-800-MEDICARE (1-800-633-4227) or. Closed on all national holidays. If a response to the appeal cannot be completed within 25 working days the complainant will be kept informed about the reasons for the delay and the expected timescale for completion. The HRA may receive and agree to undertake an investigation of issues involving an alleged failure of another responsible body or a third party, for example a researcher, research team or Clinical Research Organisation (CRO). New York City Bar Legal Referral Service A complaint of an alleged violation can come to the Authority in a number of ways: from a service recipient, a staff person at a facility, or another interested party. Once the investigation is complete, the Division will determine if there is probable cause that an act of discrimination has occurred, and will notify the complainant and respondent in writing. For Medicaid Renewal: Call the HRA Medicaid Helpline at 888-692-6116. This might be because of: abuse - could be physical, verbal, sexual, financial, etc. Use this form to complain of discrimination by a union or by an employment or temporary agency. By Mail BFI Complaint Unit 375 Pearl Street, 23rd Floor New York, NY 10038 By Phone Agency: Human Resources Administration Phone Number: (718) 557-1399 Business Hours: Monday - Friday: 8 AM - 5 PM Automated Assistance is available in English and Spanish 24 hours, 7 days a week. If you are submitting a request for Medicaid records specifically, please fill out and submit theOCA-960 Authorization for Release of Health Information Pursuant to HIPAAor other HIPAA-compliant form. Such requests must be accompanied by an authorization or other appropriate documentation. Use the following tips to protect yourself from becoming an identity theft victim. Staff discuss clients' problems in front of other clients. Complaints may be made verbally or in writing. One of our attorney referral counselors takes your call and talks with you about your legal question, or reviews your online referral request. This will provide better resolution for both parties. Office of Constituent Services. A provider that charges Medicare twice for a service or item that you only got once. We encourage people to let us know when our service does not meet their expectations and will strive to put things right and improve for the future. There are two ways to find the phone number to call for information about your plan. These concerns are not recorded as a complaint against the HRA, and not included in the HRA complaints log. Contact Phone Numbers General: Infoline 718-557-1399 Adult Protective Services: 718-557-1399 Child Support Helpline: 718-557-1399 Disability Affairs: 718-557-1399 Domestic Violence & Emergency Intervention: 718-557-1399 Family Independence Administration Automated Line: 718-557-1399 HIV/AIDS Services Administration: 718-557-1399 Find a Medicare Supplement Insurance (Medigap) policy. Office of Constituent Services Persons who make complaints to the Human Rights Authority (HRA) about the service received from a facility or agency often wonder just what they can expect from the Authority's investigation. (If you are not sure of the for-profit or religious nature of a school, you may file a complaint and we will investigate the status of the school as a preliminary matter.) You may also contact our Ambassadors of Service via: Email: action@comptroller.nyc.gov Phone: (212) 669-3916 Fax: (212) 669-2707. North Suburban . Common Defenses in Breach of Contract Cases, Corporations & Limited Liability Companies, Starting a Business Business Structure & Incorporation, Getting Into Debt Consumer Credit Transactions, New Yorks New Debt Collection Regulations, New York State Paid Family Leave Act 2019, Modification & Enforcement of Maintenance Award, Rights & Responsibilities of Landlords & Tenants, Examples of Cases That Can Result in Product Liability, Slip/Trip & Fall (unsafe conditions on property). At this stage, the Investigating Officer will again assess whether the complaint falls within the remit of this procedure. Use this form to file a complaint if you experienced housing discrimination. All Freedom of Information Law (FOIL) requests to the Human Resources Administration should be submitted via NYC OpenRecords (nyc.gov/openrecords). The first step will be to notify the respondent(s). For more information read ourFrequently Asked Questions. Indoor solicitations include contributions taken in a public space, or the operation of a thrift shop, rummage sale, book sale, bazaar and sale of tickets for fundraising purposes. It might come in the form of a letter, a telephone call or a personal presentation before the regional Authority at one of its public meetings. This site uses session cookies and persistent cookies to improve the content and structure of the site. HRA Rental Assistance Programs for Landlords to get assistance with CityFHEPS if you are a landlord CityFHEPS is a program that can help you find and pay for permanent housing if you are eligible. Requests and forms should be submitted via email to HIPAA@dss.nyc.gov. They will be available on the HRA website as part of the publication of the HRA Board agenda, minutes and reports. The HRA encourages all staff who receive potential complaints, issues, queries or concerns to try and resolve these locally and in a timely manner to prevent formal complaints being made. View > Zoom InMacintosh Shortcut: Command+. As such all complaints information should be treated as confidential. To submit a New Case Referral or Request for Case Information electronically, visit the Optum Subrogation Referral Portal. The Head of Corporate Governance & Risk is the HRA Complaints Lead and is responsible for acknowledging the receipt of a complaint, assigning an Investigating Officer (where appropriate) to manage the complaint, reporting complaints to the HRA Board (including a summary of their investigation, action and outcome) and the management of the complaints@hra.nhs.uk email address and HRA Complaints Log. If you are unable to access the complaint form, please call at 1-888-392-3644. If you have a question, pleasefeel free to contact us. Inquiries sent over the weekend will receive a response on Monday. Join a Medicare health or drug plan over the phone unless you called us. The Authority is charged with investigating whether the rights of recipients have been violated. . Parliamentary and Health Service Ombudsman. This procedure empowers staff who receive potential complaints to resolve them to the complete satisfaction of the person raising them. Please logon to your ACCESS HRA account to view your case status and more. Fillable Volunteer Firefighter complaint form, Print-version Volunteer Firefighter complaint form. Find information and explore UnitedHealthcare plans and products in your state. Child Support Services. You don't have permissions to view these records. To find a contact for a specific bureau within the Office, please visit Overview of the Office. A complaint should normally be made within 12 months of an incident occurring, or on the date on which the complainant becomes aware of the matter if this is more than 12 months after the incident. After this call, the seriousness of the complaint will be assessed to determine the extent of the investigation required and whether others need to be informed. Reports about individuals and businesses committing fraud are accepted. BFI Complaint Unit375 Pearl Street, 23rd FloorNew York, NY 10038. You must request the fair hearing within 60 days of the date on the Notice of Decision or Intent regarding your benefits. The Complaints Lead is also responsible for making sure that HRA staff and volunteers are aware of this policy and procedure. Public benefit fraud is defined as the intentional misrepresentation, concealment, or nondisclosure of material facts in order to participate in government funded benefits, which includes Public Assistance, SNAP (food stamps), and Medicaid. This information is designed to address that concern. The HRA Chief Executive will establish an appropriate review of the appeal depending on the nature of the complaint and may elect to delegate the review to a senior HRA manager. Back to States and Territories List. The Human Rights Authority is the investigative arm of the Illinois Guardianship and Advocacy Commission. Get more details and review the letter. Instead, the HRA investigates rights violations and negotiates with service providers for improved rights protections. The U.S. Department of Health & Human Services - Office of the Inspector General. The Division of Human Rights complaint form is available at the below link. We also have phone numbers for brokers, network management, and provider relations. View > Zoom > Zoom In, In the View menu, select Text Size. 87 N. Clinton Avenue Rochester, NY 14604 navigator@nysnavigator.org Please note that individual client records or information are confidential and are not available under FOIL. City of New York. sets out how complaints should be received, acknowledged and investigated, how action should be taken (both immediate corrective action and longer-term preventative action) and how responses to complainants should be made, sets out how complaints should be recorded. A Medicare health or drug plan may call you if youre already a member of the plan. The UnitedHealthcare app is available for download for iPhone or Android. Changes may occur in this area of law. The U.S. Department of Homeland Security has many avenues for the public to provide feedback and make complaints involving DHS employees or programs, alleged violations of civil rights and civil liberties, immigration filing, travel redress, and other types of grievances. Complaints. What injuries are covered by Workers Compensation law? Learn More. All HRA managers and staff are responsible for dealing with potential complaints, issues, queries, concerns or formal complaints (either in writing or verbally) when they are raised. It will be provided within 25 working days unless the complainant has been informed of any delays (See 2.5). We recognise though that there may be times when things go wrong, and this policy and procedure deals with concerns when they happen. Medicaid Fraud Hotline 1-877-87 FRAUD; Consumer. Dallas Metrocare has been a partner with HRA for many years. This is a read only version of the page. The agency may require submission of additional documentation in order to verify your identity. * Our online support team will respond to inquiries from 8:30am - 4:30pm Monday - Friday. If the Determination is one of probable cause, there is no appeal to court. Restraint or seclusion is not used appropriately. You have a right to access to your entire case file and receive free copies. Letters were sent to everyone who might be impacted, with detailed information about what data was potentially exposed, and what to do next. The time limit may be waived if the HRA considers there are good reasons for the delay and it is still possible to investigate the matter fully and fairly. Thank you for bringing this complaint to our attention. To file a grievance you can either call the Office of Constituent Services at 212-331-4640 or mail your complaint to: New York City Human Resources Administration A conference is an informal meeting with the local agency that administers those benefits. The case then proceeds to public hearing before an Administrative Law Judge. The receipt and investigation of complaints is very likely to involve the collection of personal information and possibly personally sensitive information as defined by the Data Protection Act. New York, NY 10007. An investigation will be conducted using methods like written inquiry, field investigation and investigatory conference. This form can also be used for a complaint of discrimination with regard to land or commercial space. The Authority is charged with investigating whether the rights of recipients have been violated. Use the Employment complaint to file a complaint against a school as your employer. 1. The HRA encourages all staff who receive potential complaints, issues, queries or concerns to attempt to resolve these matters locally and in a timely manner to prevent formal complaints (see 2.1 Local Resolution below). For example, to increase text size using: In the menu to the right of the address bar, select and set Zoom level. The HRA is committed to providing an excellent service in a professional, fair and courteous manner. BFI REFERRAL FRAUD HOTLINE (718) 722-8001 FAX (917) 639-0813 PUBLIC BENEFIT FRAUD IS DEFINED AS THE INTENTIONAL MISREPRESENTATION, CONCEALMENT OR NONDISCLOSURE OF MATERIAL FACTS AFFECTING ELIGIBILITY TO RECEIVE SOCIAL SERVICE BENEFITS. Please list in detail your complaint or complaints. We want you to understand that, often, it is future recipients who benefit from our investigations as much as or more than you or the person named in the complaint. To file a child care complaint or report a child care health and safety violation in North Dakota, contact a licensing specialist in your county. An initial phone call is recommended to establish the reasons for the complaint and what the complainant would like to happen as a result of the complaint. Protect your Medicare Number and your Social Security Number. Each lawyer we recommend has been screened for significant experience, knowledge of ethics codes and rules, and law office practices, including customer service skills and handling of fees and billing. An annual complaints report together with the complaints log will be reviewed at the Leadership Team (LT) and HRA Board. Your report is confidential. If the complaint was about a REC or other HRA Committee, the response from the HRA may be shared in advance with the Chair. A customer service representative from 1-800-MEDICARE can call you if youve called and left a message or a representative said that someone would call you back.

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