how to deal with stupidity in the workplace

We like to hear good news. We dont share your credit card details with third-party sellers, and we dont sell your information to others. Research shows that chronic complaining like Peters has physiological effects. | Respond in the above acceptable ways. A business strategy: what would Kim Kardashian do? If youve tried to deal with it on your own and havent had success, you can privately bring it to a senior person. You might say something like: A whole group of us are having this experience, and wed like your advice. Just keep in mind, warns Williams, that as you ratchet it up, you expend more political capital.. Mats: Many forms of stupidity that we are interested in, they are rewarded and celebrated by people. The incident went viral after it was caught on camera earlier this week. Break eye contact. 5. If the person gets their hackles up and gets defensive, youve now got another piece of information about who this person is, she says. It's up to you to engage your conscious mind in order to defuse the situation. Is 13 too young to have a TikTok or Instagramaccount? Make clear distinctions on whether or not a person is deliberately going out of their way to make other colleagues feel scared, threatened or uncomfortable. Deceptive trade practices are acts (or omissions) by businesses that mislead consumers, such as tampering with a used car's odometer or engaging in bait-and-switch advertising tactics. Read the other one-star reviews here. One lubricator is that people are doing the kind of box thinking theyre supposed to do, following imperatives and their requirements without necessarily then rubbing the surface of the organisation. You must know about the facts of using this intelligence first and then put yourself to encounter the problem. Sandra: Youve studied a large number of organisations, and found that far from being the knowledge intensive, creative enterprises that they claim to be, much of what goes on in them can be described as, well, stupid. Be clear about what needs to change and . Im sending it off for a contest.. Now a Business Owner Himself, LinkedIn Changed Its Algorithms Here's How Your, 'Focus Is Just as Important as Passion': How to Avoid. Complaining isnt all bad. Every time she met her colleague Peter, one of the senior executives at the large retail chain where they both worked, he would begin an endless lament about his work, the government, and his personal life. Sometimes the person who made the comment will realize their mistake and even apologize. Your body should say . This company is better than others and so on. When Smart People Work for Dumb Bosses: How to Survive in a Crazy and Dysfunctional Workplace. People that are incompetent, doing really stupid things. People also complain in order to feel better about themselves. Companies with an eye to winning new customers need to harness the business power of social media. Is there a way to draw attention to the comment without making the situation worse? The US surgeon general says 13 is too early to be on social media. Managing a defiant employee isn't easy. Have compassion. Dont Fall For The TOP 10 Reasons People Fail (Part 4), Dont Fall For The TOP 10 Reasons People Fail (Part 3), Dont Fall For the TOP 10 Reasons People Fail (Part 2). State business laws prohibit practices considered "deceptive" to consumers, such as rolling back the odometer on a used car or using false advertising. get this book and display it prominently on your desk, Reviewed in the United States on November 14, 2013. For example: "I feel like I'm being treated poorly" or "I feel like my ideas aren't being considered.". We are easily seduced by positive messages and so on. Your ability to laugh at your own expense conveys a healthy self-esteem, so others can respect you too. So with this functional stupidity, the form of stupidities that call for competence, and they call for a certain level of intelligence to be carried out, and its important that people dont see it as stupidity typically, if theyre much into compliance, theyre much into within the box thinking. This is usually through using threatening gestures, whether it's verbal, non-verbal, physical or even physiological. If I had kicked him back, I would have been just as rude as he was. Attempts to help chronic complainers often have little or no effect. Make sure to keep a record of this, either on some notes on your phone or on a separate email account that is not linked to your work. Mats: It certainly does. system and told us honest to God told us Dont complain to me about sitting out here on the runway. Employees need to assess their options, whether it's talking to a colleague, their manager or even HR. Use "you" statements. Often employees tend to feel intimidated by things they don't know, whether it's having to deal with group projects, new programs or even a new colleague. Yawn. Hope is double-edged; false hope can set you on a collision course with despair. Here's How to Turn a Workplace Culture of Bullying to a Culture of Innovation. So seduction is one form of functional stupidity, another could be that people are very much into bureaucratic structures, so they follow all the policies, all the structures, all the procedures, they obey all the laws without any kind of hesitation. Know when your hopes are well-founded and how to turn your deep desires into results. Have we all made stupid comments? We tend to be flock animals. and 14 questions to ask yourself before you strike back. The two words you must say after every engagement survey (and why). In doing so, he might find that his mood improved; he might have more energy and feel less anxious. Stress, of course. Introduction: From the University of Sydney Business School, this is Sydney Business Insights. I said that, if I ever offended him, I wanted him to let me know. I enjoy humor as much as the next person, maybe more. He asked, Why does the male brain cost so much more?, The doctor smiled at the childish innocence portrayed by the question. 3. She is the author of four psychology books and has been featured in media nationwide. So you cant rely that much on consultants in most cases. Earn badges to share on LinkedIn and your resume. My parents make [the same sort of] comments sometimes, so Ive been exposed to good people who say inappropriate things., Carols responses have varied. Barbara Markway, Ph.D., is a clinical psychologist with over 20 years of experience. William and Kathleen Lundin, featured on National Public Radio's Marketplace, are widely acknowledged as experts on bringing a better quality of life to today's beleaguered workplace. Through stories from the sales manager who actually wields a baseball bat to keep his staff "motivated," to the health care supervisor who falunts the fact that his policies are unethical, you will learn practical strategies for coping with any dysfunctional . Its gotten a lot better., The Diversity Advantage: Fixing Gender Inequality In The Workplace. Quiz Concerned about anxiety? Psychology Today: Health, Help, Happiness + Find a Therapist But most organisations we have this pressure to conform, to be a team player, to be loyal, to buy into branding statements, vision, missions, corporate cultures, to identify with the organisation, etc. When hotel employees are discourteous or make poor judgment calls, you can always ask their name. So this is quite common, even if it often creates a lot of problems that may go beneath the radar not detected or taken seriously by people. Accidentally deleted a crucial work file? Stupid Laws from the state of Arizona. Humans are social animals and need each other to survive. Try alternative approaches If you decide that youre not comfortable addressing the comment, there are other things you can do, says Czopp. And should we do anything about it? Having the courage to stand up to someone can be hard for some employees, so it's best to try some different ways to take back control of work relationships in a professional way. Sandra: What would be some examples of that? Subscribe to my weekly Tuesday Tip, and get your .pdf copy of , " 93 Truths to Unlimited Happiness and Success in your life, work, and relationships!". People who complain about everything become contagious and, before we realize it, we turn into complainers ourselves. Not only do they undermine people right in front of them, but they also have a tendency to make you feel bad about your emotions. You can use these techniques with your boss, a customer, a family member, even a stranger. Before you lash out, learn how to de-identify and maintain your perspective. Appeal to someone in authority If the comments continue and you feel uncomfortable, consider escalating the issue. After one meeting, Carol commented that the interviewee dressed like she was Amish. When discussing an African-American woman up for another job, she expressed concern that her skin color might prevent people from taking her seriously. Sometimes she denies shed been offensive and says, You mustve heard me wrong. Other times she apologizes. Could poor nutrition be the reason for a lack of focus? The RUDENESS of others can also get to you. Report it to the appropriate authority to get help in stopping the stress. But you could try other things. The lines are often blurred when it comes to differentiating between being bullied or intimidated. Sandra: Im Sandra peter, and today we talk to Professor Mats Alvesson, who is the chair of the Business Administration department at Lund University in Sweden, and is also part time Professor at the University of Queensland Business School. Related: Bullying Doesn't Just Happen in Schools. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. You start to compare yourself to others and begin doubting your skills and value to the company. They are typically contained within the box thinking. And to make matters worse, theres way too much BADMOUTHING going on. If youve been to my programs, you know I use a lot of humor to make my points. Get the help you need from a therapist near youa FREE service from Psychology Today. If you can understand a person's point of view and what they expect from you in this case, either a manager or employer you will get a better idea of where you need to make possible improvements or adjust your understanding going forward. So we have lots of stuff like that. Also in this case there was kind of costs, so when the market went down they were not so good at communicating negative knowledge, or even see the signs of market going down here. Acknowledge the reality of the situation. Perhaps you received a poor performance review from your boss? So its not seen as stupid, but it really is if you look carefully at this. This should not be underestimated. I mean, many companies they have a surplus of visions and missions, and a lot of strategies and policies and structures and procedures, so every bloody problem should somehow be addressed by expertise, a lot of routines, an endless number procedures to take care of everything. Bullying is often considered an act of domination. Mats: I think this is a bit of an evergreen, so its common in most organisations. To get the best from them, try three tactics. And if theyre newcomers saying that this is quite absurd then its clear feedback for people in the organisations that they need to think through this a bit more perhaps and try to change this. Nonetheless, in the modern workplace, professionals consider intimidation as a form of bullying, which can harm their performance and their relationship with their peers. Subscribe to our mailing list and get interesting articles about talent acquisition emailed daily! Sandra: Youve studied a number of different types of organisations. Please try again. Nearly half (47%) will quit their job within a year or less if forced to deal with a bully. Demonstrate that youre able to laugh at your own foibles. Stop it.. Somebodys who agreed to take on the task to spend some of the time taking a position that normally would be seen as a bit sensitive and people would refrain from expressing. Research by Alexander Czopp, the director of the Center for Cross-Cultural Research at Western Washington University, and his colleagues shows that addressing offensive behavior in the right way in the moment can change it in the future., If youre in a position of power, the stakes are higher. Feeling stupid at work is completely normal. A stupid person has access to all the information necessary to make an appropriate judgment, to come up with a set of reasonable and justified beliefs and yet fails to do so. Replace It With Well-Being, How Companies Can Create A Safe Environment For Their LGBTQ+ Employees, How A Black Female Founder Persevered To Raise VC For A Canadian Cybersecurity Startup, Understanding The Profit Formula In Your Business, $10 Trillion And Counting: Three Best Practices For Female GPs Looking To Capitalize On The Growing Power Of Female LPs, How To Stay Confident In Your Career In Your 40s, 50s With Hollywood Actress Diane Farr, This New Product Will Change How Nonprofits Think About AI, according to a recent study of more than 1,000 Americans, They regularly get undermined in their work. Thats not to say you shouldnt speak up, but you should be realistic about the consequences of doing so. Rank order them. (plus how to do it). Trying to avoid regret may mean not taking enough chances. Write down how you typically respond to such behavior. He is also co-author of the book "The Stupidity Paradox: The Power and Pitfalls of Functional Stupidity at Work". Ben Brooks had just started a new job at a top-tier management consulting firm, and he and an older colleague were on the phone with the rest of the practice . Failure to push back against the current trajectory of social media platforms could be dire for democracy. Summary. There are two types of people in the world back scratchers and shin kickers. Unfortunately, stupidity cannot be fought. If you ask such a direct question, be prepared for a denial. The book documents a limited number of instances of dumb behavior, which they define as inexplicably profound error (or what the man on the street would call stupid), and focuses on the new, improved corporate greed that firmly took hold in the nineties. Take the behavior you find most irritating. Another man collapsed at his desk because the woman in the next cubicle kept asking him for correction fluid for her computer monitor. Some people bury their barbs in double meanings, sarcasm, teasing. Editors Note: We revised this piece after several readers pointed out that the original version put the burden on the recipient of an offensive comment to address larger systemic biases. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Our payment security system encrypts your information during transmission. I mean normally newcomers are careful in saying too much, but if this is done systematically and anonymously then of course it is easier for people to say this is really bizarre, this is really absurd, how come these people have all these lofty and hollow visions statements that nobody really believes in?. Posted March 3, 2015 It can also be replaced. But remember that you do have choices. So I think thats difficult to avoid and we need some of this. When people are thinking and reacting in negative and pessimistic ways, without realizing it, they transfer these feelings onto others in a process psychologists call projective identification. It is as if they use other people as some kind of garbage can for their negativity, making these others feel weighed down and exhausted. She thought it meant the records would be recycled and used again. Purposeful complaining taking a proactive stand will give him a roadmap to transcend his negativity. The situation proves frustrating, maddening, and sometimes even frightening. Your body should say I dont have time for such nonsense. Well-intentioned? Can help people get along more easily, and really can help people just get on with it. Using the popular co-dependence model, this new paperback edition provides valuable therapeutic/psychological strategies for handling all-too-typical problems and creating a more healthy and functional organization. Simply labeling the emotions has a soothing cognitive effect that allows you to embrace a. When we have a setback at work, it can be embarrassing, and we can become excessively self-critical. Its thealgorithms. And of course these forms of functional stupidity are typically rewarded and appreciated by people around you. The result is that perpetrators often don't see the consequences of their actions, which in turn creates a sense of fear among those in the workplace. Sandra: So whats the paradoxical nature of stupidity? Yes, you can borrow this idea from customer-service hassles. Mats: Yeah, I mean the idea of the good consultant is to illuminate organisations from an external point of view, indicate issues that should be addressed more critically. Thats the danger of badmouthing. Follow her at BooherResearch.com and @DiannaBooher. How can smart people stay sane and productive when their bosses are toxic, rude, or just plain dumb? If there are no workplace policies, see whether or not you can bring this up with management or employers. . Her mother said, regarding husbands, Always stick up for him. Forgot to hand in that business proposal? In fact poor service has become so rampant that almost half of those surveyed said they had walked out of a store in the past year because of rudeness. People with difficult personalities can be smart, and people with lower intelligence can be joys to work with. Mats: Yeah, of course there is a lot of pure stupidity. Your purpose is to call the other persons hand on the teasing or sarcasm. Mats: To some extent, yes, because its in our nature as people. One positive benefit of the Pandemic that some may have overlooked: Working remotely may have put you out of direct day-to-day contact with a bully. Where do you hope self-confidence will take you? Some of these tips are general, suggesting a mindset to cultivate. And yet, she acknowledges, people need to know how to respond in the moment. Most other academic and popular books on behavior almost always focus on intelligence and/or truly aberrant, deviant behavior. Negative thoughts themselves arent the problemits the power we give them. . Inflect down. Ask yourself why you are having the emotional response that you are, and give yourself time to feel those emotions before you decide what to do. If you speak with tact, you have much less to retract. But what about when these remote workersor youhave to dive back into a job where they are elbow to elbow with that bully boss or coworker? From silence to celebration shifting experiences for LGBTIQ+ in the workplace, Wrong, Elon Musk: the big problem with free speech on platforms isnt censorship. The tour guide happened to know that one of the Americans in the group was an antique collector, so she turned and asked, Wouldnt you love to take some of these things with you? The man snapped, There isnt a thing in this whole country I want. How rude could he be? You might be able to adjust their job responsibilities to leverage their strengths. Its not OK., At the same time, he never accused her of being racist or biased. Set Clear Expectations From The Get-Go of All Client Relationships. I mean normally people would hesitate in doing that but if you say that Im doing this as the Devils advocate then you are allowed to say this. The antique collector was a shin kicker. Next week Ill give you some tips on how to deal with the STUPIDITY, RUDENESS, and BADMOUTHING that occurs in some work places. What makes a workplace mindless? Take note of when intimidation occurs and realize that it might not be just a person's personality or a clash of opinions. Social animals, this is part of our DNA. The more genuine you are about sharing information and not trapping the person in their biased comment, the more likely they are to hear you. Break eye contact. Are your leaders just pretending to listen? Bubba's Q boneless ribs first appeared on Season 5 of the hit ABC show. When you're equals, "you" statements . Include as much information as possible, who was involved, what was being said and whether or not the issue has been resolved. They feel theres nothing they can do about it, so they just internalize their frustration until they finally explode.. Czopps research shows that blunt statements, such as Thats racist, result in much more defensive reactions. I wanted to put him in his place. In the last few months, I've been dealing with a lot of stupid people. 14 tips for dealing with stupidity Here's how to work with stupid people: Smile. 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